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Notice Details

Title: Provision of Customer Survey
Published by: NHS Resolution
Publication Date: 07/09/2017
Deadline Date: 29/09/2017
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: Yes
Abstract: NHS Resolution wish to procure for the provision of customer survey services in order to develop a ‘partnership’ approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


NHS Resolution

Corporate Governance Team , 2nd Floor, 151 Buckingham Palace Road,

London

SW1W 9SZ

UK

Contract Queries

+44 2078112700

Contract.Queries@resolution.nhs.uk

http://resolution.nhs.uk/
http://www.mytenders.org
http://www.mytenders.org

1.2

Address from which documentation may be obtained


NHS Resolution

Corporate Governance Team , 2nd Floor, 151 Buckingham Palace Road,

London

SW1W 9SZ

UK

Contract Queries

+44 2078112700

Contract.Queries@resolution.nhs.uk

http://resolution.nhs.uk/

1.3

Completed documents must be returned to:


NHS Resolution

Corporate Governance Team , 2nd Floor, 151 Buckingham Palace Road,

London

SW1W 9SZ

UK

Contract Queries

+44 2078112700

Contract.Queries@resolution.nhs.uk

http://resolution.nhs.uk/

2 Contract Details

2.1

Title

Provision of Customer Survey

2.2

Description of the goods or services required

NHS Resolution wish to procure for the provision of customer survey services in order to develop a ‘partnership’ approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=201929.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.myTenders.org/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

135 Market Research
1300 Any Region

2.4

Total quantity or scope of tender

A three year contract with the possibility of extension for one further year (3+1) is estimated to cost approximately 40,800 GBP.

3 Conditions for Participation

3.1

Minimum standards and qualification required

N/A

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

NHSR_04

4.3

Time Limits

Time-limit for receipt of completed tenders
    29-09-2017  Time  12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.myTenders.org/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

NHS Resolution will be holding a Supplier clarification day between 10.30 a.m. and 12.30 p.m. on 15th September.

(MT Ref:201929)

5.2

Additional Documentation

NHSR_04 Provision of Customer Survey Request for Quotation v1.0 Final

5.3

Publication date of this notice

 07-09-2017

Information added to the notice since publication.

Additional information added to the notice since it's publication.
DateDetails
12/09/2017 10:45NHSR_04 Provision of Customer Survey Clarification Open Day

Good morning,

Thank you for your interest in this procurement. Please be advised that the address for this open day has the following details:

2nd Floor
151 Buckingham Palace Road
London
SW1W 9SZ

10.30 a.m. to 12.30 p.m.
15th September 2017
Room BR1 and BR2

Please can you confirm whether you shall be attending this clarification open day and if so please provide your attendee name and your organisation. Please be advised that we have to restrict each organisation to only bring one person.

Please can you confirm the above by the close of business tomorrow (13th September) and if you have any problems on the day then you can contact Lorraine Hutchings on the number 07852 624440 (please only contact this number on issues in attending the open day and for nothing else).

Please do not hesitate to contact us should you have any further questions.

Kind regards,

NHS Resolution
14/09/2017 16:23Reminder of Clarification Open Day

Good afternoon,

This is just a polite reminder of the clarification open day that will occur tomorrow and which has the following details:

2nd Floor
151 Buckingham Palace Road
London
SW1W 9SZ

10.30 a.m. to 12.30 p.m.
15th September 2017
Room BR1 and BR2

If you do decide to come then please confirm via the messaging facility of the attendee name and company whom they are representing. If you are unable to attend then please be advised we shall be sending out copies of the minutes that should assist you were you to bid for this procurement.

Please do not hesitate to contact us should you have any further questions.

Kind regards,

NHS Resolution
25/09/2017 16:25ADDED FILE: Clarification Open Day FAQ

Clarification Open Day FAQ
25/09/2017 16:27Clarification Open Day FAQ

Dear Sir or Madam,

Please be advised we have added the Clarification Open Day FAQ and we apologise for the delay in uploading this. Please be advised we still have two questions to answer which we aim to answer by the close of play tomorrow (25th September 2017).

Kind regards,

NHS Resolution
26/09/2017 10:47REPLACED FILE: FAQs - Clarification Day

Clarification Open Day FAQ
27/09/2017 12:04REPLACED FILE: FAQs - Clarification Day Update 260917

Clarification Open Day FAQ
Main Contact: Contract.Queries@resolution.nhs.uk
Admin Contact: Contract.Queries@resolution.nhs.uk
Technical Contact: N/a
Other Contact: Contract.Queries@resolution.nhs.uk

Commodity Categories

Commodity Categories
IDTitleParent Category
135Market ResearchMarketing

Delivery Locations

Delivery Locations
IDDescription
1300Any Region

Document Family

Hide related notices
SEP146790: Provision of Customer Survey
Publication Date: 07/09/2017
Deadline: 29/09/2017
Notice Type: Contract Notice
Authority name: NHS Resolution
NOV148551: Provision of Customer Survey
Publication Date: 14/11/2017
Notice Type: Contract Award Notice
Authority name: NHS Resolution

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
07/09/2017 NHSR_04 Provision of Customer Survey Request for Quotation v1.0 Final NHSR_04 Provision of Customer Survey RFQ772.57 KB79
27/09/2017 FAQs - Clarification Day Update 270917 Clarification Open Day FAQ47.52 KB11

Replaced Documents

CreatedNameDescriptionSize
25/09/2017FAQs - Clarification DayClarification Open Day FAQ46.46 KB
26/09/2017FAQs - Clarification Day Update 260917Clarification Open Day FAQ47.95 KB

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